Sustainable Management of Construction Claims; Types, Causes and Settlements

Ala'a Saleh M. Shdiefat, Raji Z. Al- Ani

Abstract


Abstract
Claims are considered as the most disruptive and unpleasant events for most of construction projects as of their impacts on project performance and objectives. The study in this paper was directed to identify the current claims types in construction projects in Jordan, and then identify the causes of each type related to project stakeholders (owner, consulting engineer, contractor and others). The research is then conducted to determine the current used approaches to settle claims. The actual data has been statistically analyzed after being collected from 63 questionnaire forms distributed to selected stakeholders as a field survey. In addition, more data were done collected from selected twelve real projects, as case studies, to be statistically analyzed and added to the field survey. The study and its conclusions and recommendations are expected to assist project management and contractors to avoid construction claims and then to direct project management to the best settlement approaches for claim resolutions. Despite that the study depends on projects and data collection from Jordan as case study, the outcomes and recommendations of this research are applicable to avoid and settle construction claims in any construction industry.

Keywords: Construction management, claim management, project management, construction claims

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References


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DOI: https://doi.org/10.37628/ijce.v1i2.40

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